Shipping and Delivery
Music Matter Shipping & Delivery Information
Our Standard Delivery Schedule
|Cut Off:||Get It:||Notes|
|Monday||4:00pm||Tuesday||Choose Express Next Day Delivery|
|Tuesday||4:00pm||Wednesday||Choose Express Next Day Delivery|
|Wednesday||4:00pm||Thursday||Choose Express Next Day Delivery|
|Thursday||4:00pm||Friday||Choose Express Next Day Delivery|
|Friday||4:00pm||Monday||Choose Express Next Working Day (Sat Delivery = £9.99)|
|Saturday||NA||Tuesday||Dispatch Monday - Choose Express Next Day Delivery|
|Sunday||NA||Tuesday||Dispatch Monday - Choose Express Next Day Delivery|
Estimated delivery dates are stated on our product page. They will vary depending on whether a product is in stock or not. Estimated Delivery Times are not a guarantee but the majority orders are delivered on the date stated. If you urgently require this product for a specific date then please call our sales team on 0330 380 1135 and they will be happy to check and advise if your delivery requirement can be met prior to you placing an order.
For remote areas or international delivery, it may take longer to deliver your products and some delivery services may not be fulfilled. Once an order has been placed you will be advised of a the most accurate delivery time schedule.
Saturday Delivery Information
If you will be struggling to be at your shipping address during the week to take delivery you can always select our Saturday or Sunday delivery service. Orders placed before 4:00pm on a Friday, with Saturday/Sunday delivery option selected, will be delivered to mainland UK on Saturday/Sunday.
For Orders over £99 this service costs = £9.99
For Orders under £99 this service costs = £14.99
The Saturday and Sunday delivery service is not available if you live in Northern Ireland or remote parts of the UK.
Sending Your Order To An Alternative Address:
If you pay with a Credit of Debit card using 3D Secure during our website checkut procedure you can specify a particluar address you would like to send the goods to.
For orders placed over the phone, through finance or via PayPal then goods would need to be sent to the billing address or the address registered on your Paypal / Finance account.
You Can Track Your Order Once Dispatched:
We use DPD as our choice of courier, we feel they provide the best & most reliable service for the value and quality of goods we send.
With DPD you can track your order via their website, once your order has been dispatched you will receive a tracking number which you can enter into DPDs website and follow live updates. Similarly they also provide a text message for when they are within an hour of delivering to your door.
You Would Need To Sign For Your Delivery:
Due to the nature of the type of goods we sell, we do not allow a courier to leave goods in a safe place, nor do we allow for the goods to be left with a neighbour.
We would need a signature at the place the order has been specified to be sent to so please allow time for you to be in to accept and sign for the goods.
Missed Delivery - Next Steps:
If you were unable to sign for your delivery, our courier would either send a text or leave a calling card.
DPD will automatically try again the next working day.
You can alternatively give us a call on 0330 380 1135 and we will be happy to assist.
Free Standard Delivery For Orders Over £99.
Music Matter has partnered with DPD to ensure parcels we send to mainland UK are delivered the next working day.
- For UK mainland orders totalling £99 or more, delivery is Free of Charge.
- UK mainland orders totalling less than £99 will normally cost £4.99.
- You will be sent tracking information on the evening that your order ship
- Orders placed before 4pm will normally be dispatched the same day.
- Orders placed after 4pm will normally be dispatched the next working day.
Free Standard UK Delivery
£4.99 or FREE when you spend over £99.00
Exceptions to our next day service are in the following regions where delivery may take longer:
- Northern Ireland
- Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50)
- Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
- Channel Islands
- Isle of Man
- Isle of Wight