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At Music Matter, our goal is to ensure complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Music Matter within 30 days of receiving the item, providing it arrives back in as new condition.
As new condition means that the item, its packaging and all accessories are returned as they were received. Any scratches, rips, tears, defacement, loss of accessories, bent instruction manuals or very badly repacked items would result in our rejection of the return and a conversation with the customer about how to proceed with the now second hand goods.
Please read all conditions below. If conditions are not met, Music Matter reserves the right to refuse the return.
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
Music MatterB8 Ribble CourtRed Scar Business ParkPrestonLancashirePR2 5NJ
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/.
If you need to contact us by post, please write to:
In the case the item has become defective after 30 days you can also contact us to obtain returns information, however, you are responsible for returning the item to us.
Please email email@example.com or contact us on 0330 380 1135 (Option 2).