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Shop with Confidence at Music Matter
At Music Matter, our goal is to ensure complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Music Matter within 30 days of receiving the item, providing it arrives back in as new condition.
As new condition means that the item, its packaging and all accessories are returned as they were received. Any scratches, rips, tears, defacement, loss of accessories, bent instruction manuals or very badly repacked items would result in our rejection of the return and a conversation with the customer about how to proceed with the now second hand goods.
How to return or exchange an item:
You will need to pay for the items to travel back to us for an exchange/refund. Please include the returns authorisation number and remember to get proof of dispatch, as we cannot be held responsible for goods lost or damaged.
For items under 10kg, you can use the Collect+ service by printing your label off online and dropping your package off at a local store.
Step one: Please call us so that we can issue you with an authorised returns number.
Step two: Buy and print a returns label using this link.
Step three: Take your item to your local shop and get a tracking receipt.
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.
If you need to contact us by post, please write to:
Music MatterB8 Ribble CourtRed Scar Business ParkPrestonLancashirePR2 5LX
If you take delivery from Music Matter and the contents are damaged or defective within 30 days we will arrange to exchange the item at your convenience by offering to send a returns label, or by arranging courier collection. Please contact firstname.lastname@example.org. .