5 Year Free Warranty Coverage!

This product is backed by our 5 year warranty scheme and therefore warranted free from defects for 60 months from the date of supply (unless otherwise stated).

Why Do We Offer A 5 Year Warranty?

We are an authorized dealer of all the Top Brands in the music industry and stand by the products we offer! If a product does not meet our quality standards, we simply won't include it for sale in our product catalogue.

3 Year Warranty

This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 60 month warranty period, you should follow our returns procedure. In the event of a valid claim for a defect in the new goods then we will repair or replace those goods.

3 Year Warranty

Benefits Of Our 5 Year Warranty

  • All replacement parts or products are included free of charge
  • Fault replication and labour are also included free of charge
  • We quote an extremely quick turnaround time of 30 days!

The 5 Year Warranty Does Not Apply Where:-

  • Repairs have been made or attempted by others.
  • Repairs are required because of normal wear and tear.
  • The product has been abused, misused or improperly maintained.
  • Alterations have been made to the product.

Ineligible For Warranty

Below is a list of products that are nearly always ineligible for our 3-year warranty. 

Consumables. These are products that are designed to be used intensively and are expected to break or wear out with use. Examples: drum sticks, batteries (incl. rechargeable batteries), flight cases, DVDs, CDs, fluids, tape, acoustic foam, crossfaders, and turntable needles.

Warranty Void

Products that have been damaged as a result of misuse, poor maintenance, or neglect are not eligible for warranty.

Other examples include in-ear monitors or earbuds that have poor sound quality due to poor hygiene maintenance, and mixing consoles with crackling speakers due to poor maintenance or over-use.

Other exclusions from the warranty include:

  • Products with moisture or water damage
  • Products with broken screens and/or displays
  • Products that have been damaged in transit to Music Matter as a result of improper/poor packaging
  • Defective product outside the warranty period