Music Matter Returns Information

30 Day Return Policy

At Music Matter, our goal is to ensure complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Music Matter within 30 days of receiving the item, providing it arrives back in as new condition.

  • You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased
  • Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
  • Please allow a maximum of 14 days for the refund to be processed upon us receiving the goods, and a further 3 - 5 days for the credit to appear on your statement.

As new condition means that the item, its packaging and all accessories are returned as they were received. Any scratches, rips, tears, defacement, loss of accessories, bent instruction manuals or very badly repacked items would result in our rejection of the return and a conversation with the customer about how to proceed with the now second hand goods.

Please read all conditions below. If conditions are not met, Music Matter reserves the right to refuse the return.