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30 Day Return Policy
At Music Matter, our goal is to ensure complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Music Matter within 30 days of receiving the item, providing it arrives back in as new condition.
As new condition means that the item, its packaging and all accessories are returned as they were received. Any scratches, rips, tears, defacement, loss of accessories, bent instruction manuals or very badly repacked items would result in our rejection of the return and a conversation with the customer about how to proceed with the now second hand goods.
Please read all conditions below. If conditions are not met, Music Matter reserves the right to refuse the return.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
Music Matter Returns E101 Red Scar Business ParkLongridge RoadPreston LancashirePR2 5LX
No Return/Exchange On
Our 30 day cooling off period does not affect your statutory rights
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.
Music MatterE101 Red Scar Business ParkLongridge RoadPrestonPR2 5LX
If the item was damaged or defective within 30 days of receipt
If you take delivery from Music Matter and the contents are damaged or defective within 30 days, we will arrange to exchange the item at your convenience by offering to send a paid for returns label, or by arranging a collection.
If the item becomes defective after 30 days of receipt
In the case the item has become defective after 30 days you can also contact us to obtain returns information, however, you are responsible for returning the item to us.
Please email firstname.lastname@example.org or contact us on 0330 380 1135 (Option 2).